Deja Vu

The project team are now working towards inducting employers, mentors, learners and tutors into the support point. Rather interesting this has highlighted some standard issues (some of which were raised in our eXchange for Learning projects (X4L & SURF WBL), including IT fatigue, unclear roles in support foundation degrees (see Burtons Blog), and lack of learner knowledge of available tools available via the University. One thing can certainly be said of this project, we have found that these problems just keep coming up and have to be faced and dealt with. Thankfully that is the main role of the support point, delivering information where it is needed and helping those involved in WBL understand how they fit in. Ideally it will be used to reduce the technologies the stakeholders will be aware of (they will, of course, still be in the background) - one point of access to the tools and information available. For example the repository will be a tool they will use but wont need to know anything about, it will be delivering content to them as they request it using the support point as a front end. The same could be said from any MIS such as Dolphin, Frame-Up etc.